All the accounts below should have a $0 balance.  If a QuickBooks account below doesn't have a $0 balance, we've given you the steps to fix the issue.


Click the Accounting icon before following any set of steps below which will bring the accounts' balances to $0.


Unapplied Cash Account (used when a receipt is created)

  1. Hover over the Accounting icon and select Reporting.
  2. Click the Cash tab, and select the Unapplied Cash Report. 
  3. Open the receipt, and review the Change Due/Unapplied amount.
    • Does it equal the total amount the customer paid? 
      • If so, apply an action to the receipt; Apply by Invoice for agency bill or DB Cash Payment for a direct bill payment. 
      • This clears the receipt from the report.  
      • The QuickBooks account will reflect the update after the next General Ledger Export.
    • Does it say the customer is owed change? 
      • If so, click Actions, and select Refund Unapplied.
      • Select Credit/EFT, and Save. 
      • This clears the receipt from the report.  
      • The QuickBooks account will reflect the update after the next General Ledger Export.



Undeposited Funds Account (used to hold a deposit until it's finalized)

  1. Hover over the Accounting icon and select Reporting.
  2. Click the Cash tab, and select the Undeposited Funds. 
  3. All receipts, except those with a "Forward" payment type, must be deposited.
  4. Click here for the EZLynx Accounting User Manual and follow the steps on pages 12 -13.



Direct Bill Payment Collected Account (used for receipts marked as DB Cash Payment)

  1. Click here for the EZLynx Accounting User Manual and follow the disburse payments steps on pages 23 - 24.