Once a transaction in Accounting is finalized, it cannot be edited. So, if a customer's check bounces after an invoice is created with an attached receipt, the receipt needs to be reversed. This allows the invoice to re-open the A/R balance for the customer. Then, a user simply creates a new receipt to record the new payment.

Frequently, agencies will charge a non-sufficient funds fee to the customer in addition to the originally invoiced amount. Use the Add Line Item feature when adding the new receipt to process this charge.


To reverse an existing receipt:

  • Locate the applicant
  • Click the Invoices tab at the top, in blue
  • Scroll down to the Receipts grid, and click blue  reference # link to open receipt

Tip: Use the Search bar to quickly locate a receipt by reference #. Or, click any column header to sort and locate data more quickly.

  • Click blue Actions button, and select Reverse.

  • Wait for the page to refresh, and verify the status shows Reversed.

Next, create the new receipt:

  • On the applicant's Invoices page, click Add Receipt.
  • At Payer, the applicant name is pre-filled.

  • At Amount, enter the total payment that includes the invoice amount and the non-sufficient funds fee.
  • Enter required data, and Save.
  • Click Actions, then select Apply by Invoice.

  • Choose the invoice and click Save.


  • Next, add the line item for non-sufficient funds fee.
  • Click Actions, then select Add Line Item.

NOTE: To add this line item, contact accountingsupport@ezlynx.com.

  • Search for Non-Sufficient Funds or NSF Fee, however it is entered in your Accounting system.
  • Enter the Amount, plus any comment/description, and Save.