We’re excited to announce that with this release, BETA users can now receive Line Of Business (LOB) and coverage recommendations directly within the new Commercial Lines Application Submission workflow using EVA AI. 


This feature helps you quickly identify the right LOBs and coverage(s) to select based off the NAICS code, reducing guesswork, ensuring the right insurance solution is crafted for your customer and increasing agent confidence in going after more commercial customers. 


By surfacing smart suggestions at the Submission Details step, and within the Applications step, you get built-in guidance tailored to their applicant’s industry. Whether you're new to commercial or looking to expand your book, this tool makes it easier to do business, faster! 


TABLE OF CONTENTS


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What's in it for me?


  • Expand into Commercial Lines: Use this as a confidence builder for producers shifting from personal to commercial lines. Helps newer or personal-lines-heavy teams navigate commercial submissions with confidence.


  • Faster Onboarding: Empower newer agents to quote commercial business without needing a mentor on every submission. Boost confidence and knowledge, educational tooltips help you understand why a coverage matters, great for training and sales conversations!


  • Stronger Client Conversations: Use the suggested coverages and explanations to position yourself as a knowledgeable, trustworthy advisor.


  • Save Time: Instantly receive suggested LOBs and coverage explanations based on the applicant’s NAICS code. Spend less time researching LOBs and coverages and more time serving your customers.

Accessing the Feature


Within a Commercial Lines (CL) Application Submission, you can select one of the following buttons on the top right corner of the page which will open the EVA (EZLynx Virtual Assistant) Pane on the right side that will provide more context: 


  • Suggest LOBs: Available within Submission Details/Carrier Selection/Carrier Submissions Steps


  • Suggest Coverages: Available within the Application tab and subtabs 



There is a disclaimer at the top you can dismiss reminding you that these suggestions are guidance only and you as an agent must ensure the final coverage to fit each client’s unique needs. This disclaimer will appear each time you open the EVA Pane as a gentle reminder.



Suggest LOBs


You will see a broad collapsed list of all LOB and coverage suggestions for that specific NAICS code. You can click the arrow to expand to see more information regarding why that particular LOB and coverage(s) were recommended. 


Suggest Coverages

You will see a filtered down collapsed list of any selected suggested LOBS from the “Suggest LOB” section. This way you can focus on the LOBs and coverages relevant to the application. This means any LOBs that were not recommended will be filtered out. Also, when you navigate to a specific LOB page, all the text will expand to show you relevant info for that LOB and any coverage(s) recommended. 


Expand the suggested LOBs to see the recommended coverages for that LOB. Please note, there are occasions for certain LOBs where there aren’t any coverage suggestions currently.  


Suggested Coverage
No Suggested Coverage

Additional Scenarios 


If you have a scenario where you create a Commercial Applicant without a NAICS code, you will see a message on the EVA panel reminding you to provide one so you can get LOBs/Coverage suggestions, as well as on the Submissions Detail page itself as this is crucial before beginning the submissions process. 




Additionally, if you do not add a suggested LOB to a submission, EVA will not provide any additional coverage recommendation(s) on the Suggest LOB screens within the application. 


We hope you are excited for this new feature and look forward to our future releases. Please let us know if this article was helpful in learning about the new feature by answering the question below. Check out our related articles on the right-side of the page to learn more about EZLynx!