Welcome to the Quoting Personal Lines in and out of the Personal Lines Rater workflow, which can only be used for Personal Lines of Business. This is a step-by-step workflow to complete the task of quoting personal lines of business. Check out our Quoting Commercial Lines workflow article if you are looking for help with Commercial Lines of Business.


This workflow is for agencies with full management system access as we will use the Rating Engine, Management System, Client Center, and Sales Center products. If you aren't sure if you have all these products, check out our Glossary of Icons and their Meanings - Left Navigation Bar section for product icons.


TABLE OF CONTENTS



Check out our video if you'd rather watch and follow along!


EZLynx Term: Applicant is our term for customer, insured or account, and are used interchangeably.

Quoting Personal Business in the Personal Lines Rater


  1. Create the Personal Applicant by filling out as much Applicant and Co-Applicant information as you can, (including address state, mail and email addresses, mobile phone numbers and zip code). 
    Not sure how? Click here!
    1. Hover over the Applicant icon (folder with a person) on the right navigation bar to open the Applicant menu.
    2. Choose Create New Applicant. This will redirect you to the Personal Lines Applicant page where you can input all the customer's personal information.


  2. Gather all the information to complete the quote inside of the Personal Lines Rater. Navigate to Quote Auto, Home, or Dwelling Fire and enter details into every step in the Rater. The results of each quote will be returned from each Carrier who has an appetite for the policy. 
    Not sure how? Click here!
    • From the Details Tab or Personal Lines Applicant page:
      1. Scroll to the bottom of the page.
      2. Depending on the lines of business you want to quote, select either:
        1. Got to Auto - This will take you to the Auto (Personal) Rating Engine application.
        2. Go to Home - This will take you to the Homeowners Rating Engine application.
        3. Go to Dwelling Fire - This will take you to the Dwelling Fire Rating Engine application.
    • From the Overview Tab: 
      1. Select the Details tab and follow the steps above, or select the Add Application button if it's a brand new customer and choose either Auto, Home or Dwelling Fire to be taken into the respective Rating Engine application.


  3. Create a Personal Quote Proposal from the quote and choose up to three quotes you would like to present. The successful quotes and proposal can be found on the Quotes tab for later reference. The proposal can also be found on the Documents tab. 
    Not sure how? Click here!
    • From the Quote Results page:
      1. Scroll to the bottom and select the Create Proposal button. This will redirect you to the Create a Proposal page.
      2. Input the proposal name, expiration date, and choose the line(s) of business you want to include in the proposal.
      3. Choose up to three quotes you would like to present. You can also upload any supporting documentation.
      4. Add a message to your customer explaining the details. You can also include a video!
      5. Review the proposal and customer's contact information.
      6. Select the Send button at the bottom of the page on the final step.
    • From the Quotes Tab:
      1. Select the Actions (three vertical does) icon to open the menu.
      2. Choose Create proposal. This will redirect you to the Create a Proposal page. 
      3. Follow steps 2-6 from the above section.


  4. Create a Note and task reminders as needed for documentation. Be sure all Notes and items obtained for quoting are attached to the Note for reference later. 
    Not sure how? Click here!
    1. On the top-right, select the Add Note (paper with a plus) icon. This will open the Agency Workspace pane.
    2. If you are on the customer's account, it will auto-fill their name in the top field. If you are not, then you will need to search for the customer's account.
    3. If this is a new discussion, input the Discussion Title. If this note needs to be added to an already started discussion, search for the previous discussion title. 
    4. Input your notes in the "Type your note here..." box. 
    5. Select the Add Attachments (paperclip) icon to attach any relevant documents needed for reference. 
    6. Select the Add Task (paper with a checkmark) icon to assign a task or checklist to someone at your agency.
    7. Select Add Reminder to add as many reminders (email, text, and/or notification) as needed for the task or checklist.
    8. Select the Add Labels (price tag) icon to add a label to the note for organization.
    9. Select Save to finish adding the note to the customer's account.



  5. Update the Sales Center with the proper status.
    Not sure how? Click here!
    1. Select the Sales Center (briefcase) icon under the customer's name on the Applicant pane This will open a new tab and take you to the Sales Center Opportunities page. Tip: If you can't see the customer's card, try resetting the filters and searching for them.
      1. Not seeing the Sales Center (briefcase) icon? Check with your Agency Admin if your agency has our Advanced or Standard EZLynx package. Sales Center is only included in our Advanced Packages.
    2. Click and drag the customer's card from the status column it's currently in to the new status column it should be in.


Quoting Personal Business out of the Personal Lines Rater


  1. Create the Personal Applicant by filling out as much Applicant and Co-Applicant information as you can, (including address state, mail and email addresses, mobile phone numbers and zip code). 
    Not sure how? Click here!
    1. Hover over the Applicant icon (folder with a person) on the right navigation bar to open the Applicant menu.
    2. Choose Create New Applicant. This will redirect you to the Personal Lines Applicant page where you can input all the customer's personal information.


  2. Gather all the information to quote the business that will not go through the Personal Rater and obtain quotes from the Carriers. 
    1. If an online website is available for quoting, utilize the website for quotes with that Carrier.
    2. If an online website is not available for quoting or an ACORD form is required, generate the manual ACORD application, input the customer's information, and email or fax the ACORD form to the Carrier for quotes. 
      Not sure how? Click here!
      1. On the Overview tab, select the Actions button in the top-right, and choose Add Application > Manual. This will open the Add Application window.
      2. Choose Personal and use the Select LOB dropdown to select the line of business.
      3. Choose the Rating State and input a general description. 
      4. Select the Add Application button. This will redirect you to the entry screens.
      5. Input/Update all assets, coverages, limits, additional interest details (etc.) to populate a completed ACORD form.
      6. Select the Save and Close button when finished. This will redirect you to the Overview > Applications section. 
      7. On the Application line item, select the Forms (clipboard) icon, and choose ACORD applications. This will open the Form Selection window.
      8. The Form Selection window is where additional documents/forms can be added along with the "selected" form that is pre-populated with the data from the entry screens. Use the various tabs to checkmark any additional files you want to include to the Carrier(s).
      9. Provide a name for the document in the Document Name field in the top-left. 
      10. Select Preview. This will open a new window to see all the documents you selected. 
      11. Any changes made must be saved and updated in the Application for consistency. If no changes are made, close out the window by "X"-ing out. 
      12. Navigate to the Documents tab, where you will find the forms you generated.
      13. Select Actions and choose Download to save the forms to your computer so you can email or fax them to the Carrier(s) for quotes.



  3. Add a Note with a Task Reminder to follow up for the quote and attach any documents gathered for quoting.
    Not sure how? Click here!
    1. On the top-right, select the Add Note (paper with a plus) icon. This will open the Agency Workspace pane.
    2. If you are on the customer's account, it will auto-fill their name in the top field. If you are not, then you will need to search for the customer's account.
    3. If this is a new discussion, input the Discussion Title. If this note needs to be added to an already started discussion, search for the previous discussion title. 
    4. Input your notes in the "Type your note here..." box. 
    5. Select the Add Attachments (paperclip) icon to attach any relevant documents needed for reference. 
    6. Select the Add Task (paper with a checkmark) icon to assign a task or checklist to someone at your agency.
    7. Select Add Reminder to add as many reminders (email, text, and/or notification) as needed for the task or checklist.
    8. Select the Add Labels (price tag) icon to add a label to the note for organization.
    9. Select Save to finish adding the note to the customer's account.



  4. Choose the best quote to present to the Prospect. If not meeting personally in the office, email the quote (or share via Client Center), and talk through the quote with the prospect. Best Practice is to add the quote details into the Quotes Tab for easy reference. 
    Not sure how? Click here!
    • To share quote via Client Center:
      1. Navigate to the Documents tab of the customer's account.
      2. Select the Add button and choose Upload. This will open the Upload Document window.
      3. Drag and drop the file from the Carrier into the window or select the window to browse your computer for the document.
      4. Select Upload. A confirmation pop-up will appear. Select Ok to close the pop-up and the window. 
      5. On the document you just uploaded, select Actions and choose Share. This will open the Send Shared Document Notification window. 
      6. Use the dropdown to select a notification delivery method for your customer to be notified that the document is now accessible to them via Client Center.
      7. Select Send to send the notification to your customer and close the window. 
    • To add quote details to Quotes tab: 
      1. Navigate to the Quotes tab and select the Add Quote button in the top-right. This will redirect you to the Add Quote page. 
      2. Input the quote details and attach any relevant documents. 
      3. Select the Add Additional Quote button at the bottom-left to add another quote line item.
      4. Select the Finish button. This will redirect you to the Quotes tab, where you can select the expand arrow to see the manual quotes you added in an easy to read graph view.



  5. Update the Note and task reminder. Be sure all Notes and items obtained for getting quotes from the Carriers and conversations with the Prospect are documented and attached to the Note for reference later. 
    Not sure how? Click here!
    • Update Note via Activity tab:
      1. Navigate to the Activity tab of the customer's account.
      2. Search for the already started discussion using the Search Activities search.
      3. Select the discussion. This will expand it so you can see all the notes included.
      4. Select the Add to Discussion (paper with plus) icon on the discussion banner. This will open the Agency Workspace pane with the customer's name, discussion title, and previously added notes.
      5. Input your notes in the "Type your note here..." box. 
      6. Select the Add Attachments (paperclip) icon to attach any relevant documents needed for reference. 
      7. Select the Add Task (paper with a checkmark) icon to assign a task or checklist to someone at your agency.
      8. Select Add Reminder to add as many reminders (email, text, and/or notification) as needed for the task or checklist.
      9. Select the Add Labels (price tag) icon to add a label to the note for organization.
      10. Select Save to finish adding the note to the customer's account.
    • Update Note via Add Note icon: 
      1. On the top-right, select the Add Note (paper with a plus) icon. This will open the Agency Workspace pane.
      2. If you are on the customer's account, it will auto-fill their name in the top field. If you are not, then you will need to search for the customer's account.
      3. Search for the previous discussion title by typing into the Discussion Title field. Suggested options will display. Select the correct one. This will add the discussion title and the previously added notes to the pane.
      4. Follow steps 5-10 from the above section.



  6. Update the Sales Center with the proper statuses.
    Not sure how? Click here!
    1. Select the Sales Center (briefcase) icon under the customer's name on the Applicant pane This will open a new tab and take you to the Sales Center Opportunities page. Tip: If you can't see the customer's card, try resetting the filters and searching for them.
      1. Not seeing the Sales Center (briefcase) icon? Check with your Agency Admin if your agency has our Advanced or Standard EZLynx package. Sales Center is only included in our Advanced Packages.
    2. Click and drag the customer's card from the status column it's currently in to the new status column it should be in.


We hope this workflow article was helpful in learning how to quote Personal Lines in and out of the Personal Lines Rater. Please let us know if this article was helpful by answering the question below. Check out our related articles on the right-side of the page to learn more about EZLynx!