The most common reason for not being able to locate a quote on the carrier site is that the quote was run in EZLynx with an incorrect agent/producer code.


To correct this problem, you'll need to go back into the application and check the Carriers tab. Check the agent/producer code for the carrier in question and correct the code. You'll need to fix the agent/producer code on both the Auto and Home applications if you are submitting them together in EZLynx. 




Next, go to the Finish tab and select the Submit to Carriers button to resubmit the quote. Once a premium is returned, you will then be able to locate the quote on the carrier site.



Also, you will want to check the agent/producer code in your Carrier Defaults. You agent/producer code automatically transfers from your Carrier Defaults to any new applications you create. Therefore, if it's wrong in your Carrier Defaults its wrong on the application and you would need to follow the steps above to fix it each time until you update your Carrier Defaults. To learn about how to setup Carrier Defaults, check out our Rating Engine - Set Carrier Questions article!