This article addresses common questions about our EVA Recon Import feature. If you are looking for training or details on the feature, check out our EVA Import Recon article.


Q: How do I get EVA Recon Import?

A: EVA Recon Import is included is part of our EVA AI product. You must be on our Advanced package to access EVA AI features. Please reach out to your Sales Rep if you are interested in our Advanced package.


Q: Who in my agency can use EVA Recon Import?

A: EVA Recon Import helps with commission statements. Therefore, you must have access to the Commissions Statements page to be able to access EVA Recon Import. To access this page, you must have Management System Admin permissions. If you do not have access to Commissions, please reach out to your Agency Admin to request access.


Q: What are the supported carriers for EVA Recon Import? 

A: EVA Recon Import is configured for our global/pre-populated carrier records. This means custom carriers are not supported at this time. If you'd like to see the full list of supported carrier records, check out our EVA Recon Import tab from our Carrier List csv file. 


Q: My carrier is in our agency list. Why is it not available in EVA Recon Import?
A: The carrier on your agency list might be a custom carrier which is not currently supported. EVA Recon Import is configured for our global/pre-populated carrier records only. Check out our "Setting Up Carriers for EVA Recon Import" section of our EVA Import Recon for details on how to confirm if the carrier in question is a custom or global version.


Q: Can a custom carrier be supported?
A: Not currently. If you would like to use the carrier in question for EVA Recon Import, you will need to reconfigure to the corresponding pre-populated/global carrier where one exists. Check out the "Update the Master Company List" and "Hide Prior Carrier" sections of our Carrier Name Change? Here's what you need to do in EZLynx article for details.


Q: I don't see the carrier on the Master Carrier list. Can we request a new carrier?
A: Yes. Please reach out to our Support team at support@ezlynx.com to request a new carrier. Please note, while requests will be reviewed, it does not guarantee it will be added. If a carrier cannot be supported, our Support team will communicate this back. If it is possible, it could take up to 4-6 weeks to get added so we appreciate your patience. 


Q: Does Recon Import change commission matching? 
A: No. Existing commission matching rules and policies remain separate from the import capability.